* Maintain the image and reputation of CBR as a responsible organization. 

* Preserve the value of Internet resources. 

* Encourage the responsible use of net resources, discouraging practices that degrade the usability of network resources and thus the value of Internet services. 

* Preserve the privacy and security of individual users. 

    The examples named in this list are non-exclusive, and are provided solely for guidance to CBR customers. If you are unsure whether any contemplated use or action is permitted, please open a trouble ticket or send us an email and we will assist you. Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by CBR, or connected via the CBR network. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission Deception Policy Statement. 

    Customers may not use CBR's network as to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. IRC or IRC programs that is considered dangerous to CBR's network will be prohibited. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else's network, we will terminate your account without warning and you will be held responsible for any charges that may result from this action. CBR will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability. Cobalt Racks reserves the right to charge up to $500 per complaint to investigate. 

  Customer Spamming Policy  

    Cobalt Racks has zero tolerance for spam originating from our customers, or from our customers' customers, or for spam advertising web sites of our customers or our customers' customers. 

The Policy -

    * Cobalt Racks has the right to charge $500 per complaint to investigate. 

    * Cobalt Racks does not deal with your customers or their customers etc.; we hold our customers responsible for dealing with spam from or about their section of the network. 

    * On the first complaint, we will forward it to you. If we don't receive a response indicating the complete resolution of the complaint within 24 hours we have the right to suspend the server.

    * On the second complaint we will suspend your server and send you notice.

    * On the third complaint we will suspend your server and depending on the investigation you may be charged our 500 dollar fee.

    * If at anytime we determined that you are deliberately violating our AUP we will either suspend or terminate your server at CBR sole discretion. The 500 dollar investigation fee will apply if we determined that you are deliberately violating our AUP.

    * All notices about spam complaints will be sent to the email address that you signed up with or the one that we have on file.

What this means to you? 

    * You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference. 

    * You must educate your customers about spam so that it does not become a problem for you, or for us. If you sell accounts on your system(s), you must provide an Acceptable Use Policy (AUP) at least as restrictive as our own. 

    * You must promptly investigate and deal with any spam or other abuse complaints forwarded to you. 

Why this Policy?

    We at Cobalt Racks strongly believe that the usability of the Internet is dependent on the elimination of UCE (Unsolicited Commercial E-mail) from the newsgroups and E-mail of both casual and heavy Internet users. If you host web sites, you must be particularly vigilant, as you and your other customers could be disconnected from the Internet due to one customer's spamming. 

    Higher levels of traffic will incur overcharges on a monthly basis. However, the rates for bandwidth usage are lower for CBR than most other Internet hosting services. If you exceed the traffic limit(51GB per month on the RaQ 3's, and 66GB per month on the RaQ 4i's) then there will be a $2.75 charge per GB (extra traffic is only sold in blocks of 10GB). These charges reflect our expenses in network maintenance, upgrades, backbone port charges, leased line loops, and equipment. 

Extra IP Numbers (not counting your 4 starting IP Numbers) will cost one dollars extra per month on your account. At this moment, due to worldwide shortage of IP's, we have to limit our customers to only 8 IP's total per server. If our customers need more IP's to run SSL, we can assign more IP's, provided our customers will justify their IP usage per ARIN ( the American Registry for Internet Numbers) rules.Please follow the guidelines below to request additional IP numbers.

    Any IP numbers which remain unused after a 30-day period, according to our periodic 'ping' testing, will be subject to reassignment by Cobalt Racks. No prior notice will be given, but we will email you at your current contact address to inform you that we have taken back the IP numbers. And, as stipulated elsewhere, any work incurred in reclaiming unused IP numbers which have been registered as name-servers will be billed at our current administrative services rates. 

     Customers are prohibited from transmitting on or through any of CBR's services, any material that is, in CBR's sole discretion, unlawful, obscene, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law. CBR's services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. CBR's reserves the right to remove such illegal material from its servers. CBR also has the right to permentally shutdown a server if the said server contains any illegal information or is in the act of performing an illegal activity. CBR does not have to give notice of a shutdown.

     The customer is responsible for keeping his billing data with CBR up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

     Important IP Disclosure: Cobalt Racks may assign customer a reasonable amount of IP addresses on a temporary basis or for the life of the contract. Client agrees that IP addresses are not portable and acknowledges that IP addresses are the sole property of Cobalt Racks and are assigned as part of the services. Furthermore, client acknowledges that use of IP addresses not allocated by Cobalt Racks to customer or users is expressively prohibited and will incur a penalty fee. This fee would be calculated on a standard engineers hourly rate fee of $100 separate from any other service or incident fees prepaid by customer.

    * CBR is not responsible for any damages your business may suffer. 

    * CBR does not make implied or written warranties for any of our services. 

    * CBR denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by CBR. 

    * The Customer will not use its network nor space provided by CBR to violate any law. In the event Customer violates existing law, CBR shall have the right to terminate all service set forth in this Agreement. In the event that CBR is informed by government authorities of inappropriate or illegal use of CBR facilities or other networks accessed through CBR, CBR may terminate customer's service. 

    * CBR will cooperate fully with investigations of violation of systems or network security at other sites. 

    * CBR will cooperate with law enforcement authorities in the investigation of possible criminal violations. 

    * Customers who violate systems and/or network security, may incur in criminal or civil liability. 

    * CBR reserves the right to amend its policies at any time. Our Customers will be held responsible for the actions of our customers' clients in the matter described on these terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of Use Policy.