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Specification
of
Service
We provide free support for the initial setup of your Cobalt using the GUI for 30 days. We do not support any third party applications or any applications that are not standard Cobalt applications. Support for ASP, PHP, MySQL and CGI will only be supported though online references, for example, Cobalt Networks.
Reboot / Reload policy
9AM - 9PM: You get 5 reboots a one Operating System Reload per month.
9PM - 9AM: Each reboot will have a one time fee of 5 dollars. A reload has a fee of 20 dollars.
As
Cobalt Racks
Customer,
you
already
benefit
from
our
superior
technology
and
expert
staff.
Our
monthly
hosting
fees
include
the
following:
- A
high-speed
dedicated
Cobalt
RaQ
Server.
- Any
hardware
failures
are
our
responsibility.
Cobalt
Racks
will
replace
any
failed
hardware
but
is
not
liable
for
downtime
or
loss
of
data
that
results
from
hardware
failure.
- Total
control
of
your
server
through
root
or
administrator
access.
-
Uninterruptible
power
management
system
and
redundant
power
- Network
monitoring
- Connection
to
Internet
backbones
- 30
days
of
free
Cobalt Racks
support.
- Our
contract
does
not
include
Cobalt Rack
system
administration
or
consultation.
However,
you
may
obtain
these
services
using
a
System
Administration
Support
contract
per
hourly
charge
of
$25.00.
To
retain
support
services,
or
support
after
the
first
30
days
please use our
trouble ticket system(http://66.84.88.187/cgi-bin/support.cgi).
Cobalt
RaQ
FAQ
Get
the
FAQ
printed>>
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